Welcome to RS Solicitors
Compliants Policy
We are committed to providing a high-quality legal service to all our clients. If you are unhappy with any aspect of our service, please inform us right away to allow us to address it. Please speak to the solicitor dealing, with possible resolution at the outset.
If you have a complaint, please contact the Complaints Partner Bachan Singh with the details in writing. We have a formal procedure to respond to any issues arising from our service.
What will happen next?
1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it.
2. We will then investigate your complaint by reviewing your file.
3. We will then invite you to a meeting to discuss and hopefully resolve your complaint. We will do this within 14 days of sending you the acknowledgement letter.
4. Within three days of the meeting, we will write to you to confirm what took place and any solutions we have agreed with you.
5. If you do not want a meeting or it is not possible, we will send you a detailed written reply to your complaint, including our suggestions for resolving the matter, within 14 days of sending you the acknowledgement letter.
6. At this stage, if you are still not satisfied, you should contact us again and we will review the decision.
7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
If you are still not satisfied, you can contact
The Legal Ombudsman at www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5Pm
Email: enquiries@legalombudsman.org.uk
about your complaint. Any complaint to the Legal Ombudsman must usually be made as follow:
• Within six months of receiving our final response to your complaint
and
• No more than one year from the date of the act or omission being complained about; or
• No more than one year from the date when you should reasonably have known that there was cause for complaint.
the Legal Ombudsman address is:
Legal Ombudsman PO Box 6167 Slough SL1 0EH
In addition, if you have any cause concern about our professional behaviour, you can contact our regulator The Solicitors Regulation Authority. This could be for issues such as dishonesty, misleading you or if you feel that you have been treated unfairly due to age, race, or disability.
In addition, you can also make a report to the Solicitors Regulation Authority on the SRA website at www.sra.org.uk/consumers/problems/report-solicitor/
